We have invested a considerable amount of time and money to ensure our 24-Hour CCTV Control Room is equipped with industry-leading technology and an advanced operational management system. This integrated approach allows us to better communicate with our workforce and clients.
We offer a multitude of monitoring services, and our dedicated team responds to all activations quickly and efficiently. On a day-to-day basis our Control Room staff are responsible for ensuring all contracts are staffed with trained people, scheduling, arranging cover for holidays, communicating with on-site personnel, CCTV surveillance, mobile patrols, key holding, alarm response, out of hours virtual concierge and help desk and checks on lone workers.
Security officers at all sites are required to book on and off duty with the control room, and to make hourly check calls. In the unlikely event that a call is missed a mobile supervisor is dispatched to the site to undertake a safety check.
All our Control Room staff have a Level 2 Award for Working as a CCTV Operator. Our management team study developments in Control Room operating procedures, and these elements are integrated into our BE EN ISO 9001 & 14001 Quality and Environmental Accreditations.
Businesses across the region and country rely on the SPS Control Room to monitor unwanted activity when their businesses are open or shut – day and night. Just like the businesses it serves; our Control Room never shuts.
Offering remote monitoring services of CCTV, intruder and fire alarm systems, access control and key holding, the SPS 24 Hour Control Room team handles more than 15,000 alarm signals, CCTV activations, access control requests, and emergency response requests per month.
• 100 + CCTV Sites
• 3000 CCTV Monitored Cameras
• 15,000 + Alarm Activations
• 10,000 + Check Calls
• 400+ Keyholding Alarm Response
Why Remote Monitoring?
There is a wider range of innovative security technology available now than there has ever been. Not only devices to detect when an event has occurred but preventative technology to stop it happening in the first place. For example, enhanced CCTV analytics can send an alarm to the operator when someone is loitering or entering a defined area of intrusion.
Ingenious though this technology undoubtedly is, the valuable information which it reports has to be communicated in order for it to be useful. Ideally, that would be to someone onsite who is suitably experienced. However, events may be infrequent, and the locally designated person may have other responsibilities.
On the other hand, if those events are communicated to a 24/7 receiving centre, they will be received and handled by experienced operators whose only task is to process and respond to alarms. Alarm events will be prioritised, and service levels actively monitored for the best possible return on the site security technology:
• Technology never sleeps or goes on holiday and is never distracted by social media.
• A control room can handle many thousands of remote sites.
• An immediate and proportionate response can be provided for any incident.
• The response service can be configured to match the exact needs of the user – for example, just sending a text message or calling a keyholder, or providing a full police response.
• The alarm event and the operator’s response actions can provide intelligence and evidence which may be useful in a subsequent incident investigation.
• Remote monitoring technology is constantly evolving and adopting new innovation. For example, as mentioned, the convergence of monitoring and surveillance not restricted to security – environmental, remote building management and social alarms can also be handled.
• Carry out scheduled checks and remote management for unmanned sites.
• An integrated monitoring platform also helps avoid the needs to run multiple software applications in the control room, so less need for additional resources to manage operations, training, support, space, heat, power and cost which running multiple systems would need.
• Costs only a fraction of an onsite guard or onsite monitoring control room.
